Frequently Ask Questions

Welcome to our FAQ page!. We’ve gathered a collection of the most commonly asked questions to help make your pinball experience as smooth and enjoyable as possible. From questions about game features to shipping details, we’ve covered it all. If you don’t find the answers you’re looking for, don’t worry! Just reach out to us directly. We’re always here to assist and ensure that your pinball journey is nothing short of amazing.

We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price.  Please send an email to support@thepinballcompany.ca.  We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.

Yes We sell machines outside the Canada. We sell world wide

We do not appraise pinball machines made prior to 1990 or any arcades. We would be happy to let you know what your pinball machine made after 1990 is worth, but please send an email to support@thepinballcompany.ca with pictures. We will respond within 24 hours with the value of your machine.

We do NOT deal in the used jukebox market. We are unable to value your jukebox, find parts for it or get it repaired.

We have warehouse/showrooms in 7240 Royal Drive Lantzville BC V0R 2H0 2507135573

We accept the following forms of payment on purchases: any major credit card, cash in person, check, or E-Transfer, Bank wire. We do not accept any other forms of payment such as bitcoin.

We offer 6, 24, and 36 month financing to consumers. Select “Pay Over Time” at checkout to apply for financing through Bread.

We offer commercial lease/finance options through a third party company. Check Arcade Lease for more information. We do not offer leasing for home use.

We collect tax in many states.  Sales tax is calculated in our shopping cart and checkout pages.

Once an order is shipped, in transit times vary depending on delivery type chosen at checkout and the location of where the game(s) are being delivered. Curbside deliveries typically take anywhere from 1 to 6 business days, depending on your location. Inside deliveries typically take 2-3 weeks, but occasionally remote locations can be longer. Tracking details are sent to customers when games ship.

Lead times vary from a few days up to 8-10 weeks, just depending on the item. However, most items arrive within 2 to 3 weeks. Feel free to give us a call to find out the lead time on a specific item. We also try to keep our game specific pages updated with lead times as best as possible.

Yes. Occasionally high demand new in box games are not in stock for quite some time. Games available for pre-order are clearly stated on the game specific page under “Lead Time.” Typically, we take a $500 or $1,000 refundable deposit for pre-orders. Once the game is in stock and ready to ship, the deposit becomes non-refundable. Feel free to give us a call if you have any questions regarding pre-orders.

We currently do not sell parts. 

We have an extensive network of technicians all over the country that do service calls to our customers’ homes. Please email us at support@thepinballcompany.ca and provide your invoice number and we can put you in touch with someone locally.

All of our refurbished pinball machines are completely shopped out, meaning that the playfields are cleaned and waxed, all rubbers and bulbs are replaced and we do touch up work on the cabinet as needed. They are play tested to make sure everything functions 100%. See our full refurbished process at Pinball Refurbishing Process. The high-end restorations are a whole new level of restoration. The cabinet gets completely sanded down to bare wood and new cabinet artwork is applied. We install a new coin door and new legs, so the cabinet looks brand new. We put in a brand new, clear coated playfield (the clear coat helps protect the playfield so that it will not wear down over time). We install all new plastics and ramps. The finished product is a machine that is even better than it was brand new, because new machines didn’t come with clear coated playfields. It takes us around 2-3 months to complete one high end restoration. It is also extensively tested to ensure it is working 100%.